On 29 September 2023, Onewheel finally addressed the concerns of the U.S. Consumer Product Safety Commission (CPSC). This was done with a voluntary recall of all Onewheel electric skateboards. As reported earlier the CPSC has been warning about the use of the Onewheel because of the risk of nosedive, crash, and other hazardous situations related to overpowering the board.
Haptic buzz
Haptic buzz is an alert riders can hear and feel when experiencing certain situations that can result in a crash. Haptic buzz is designed to work in conjunction with the existing pushback safety feature to help riders further recognize that the board’s ability to balance may soon be exceeded so they can lean back and slow down to avoid crashing.
As a result, Future Motion Inc. has released Custom Shaping 3.0, the custom shaping feature to the public for the Onewheel GT. This is the feature that was tested under the last Race for the Rail and used by all the riders. It has been on hold since launch because of the discussion with the CPSC, something Fallman Tech was first to report on.
Not all boards can be updated to the new feature. If you have an original Onewheel & Onewheel+ then it’s possible to get some sore credits by visiting recall.onewheel.com.
Press release
The press release can be seen below.
Dear Onewheel Owner,We are announcing a voluntary recall of all Onewheel electric skateboards, in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The skateboards can stop balancing the rider if the boards’ limits are exceeded, posing a crash hazard that can result in serious injury or death.
To address this, we have developed an innovative new safety alert feature called “haptic buzz” that will be available to Onewheel GT, Pint X, Pint, and XR riders through an important firmware update. Haptic buzz is an alert riders can hear and feel when experiencing certain situations that can result in a crash. Haptic buzz is designed to work in conjunction with the existing pushback safety feature to help riders further recognize that the board’s ability to balance may soon be exceeded so they can lean back and slow down to avoid crashing. If you’d like more information on the new haptic buzz safety alert feature, watch our YouTube video explainer here. For more information on how to update your board’s firmware, watch our YouTube instructional video here.Our records indicate that you are a Onewheel owner. We ask that you please take the appropriate action for your model(s) as described below:
GT, Pint X, Pint, & XR:1. Make sure you have the latest version of the Onewheel app once the firmware update is available.2. Open your Onewheel app and follow the on-screen prompts to install the firmware update.3. Resume riding.The update will be available within one week after the recall announcement for GT and within six weeks for the Pint X, Pint, and XR.
Visit recall.onewheel.com for more information.
Original Onewheel & Onewheel+:
These models are not eligible for the firmware update and should not be used.
Please visit recall.onewheel.com to confirm possession and receive a prorated store credit.
You should not use Onewheels that are not updated or that are not eligible for the firmware update. You must have the Onewheel app installed to download and install the firmware update and access other new features. If you do not already have the Onewheel app, you should download it from the Apple App Store or Google Play to install the firmware update.Rider safety is our top priority and is critical to the long-term success of the sport. This is why we also strongly encourage all riders to always wear a helmet and other protective gear while riding.This update is the culmination of months of work with the CPSC and we are proud to make continued improvements toward creating the best possible experience for our riders. Should you have any questions, please call us at 1-800-283-7943 from 10 a.m. to 4 p.m. PT, Monday through Friday, or visit recall.onewheel.com.Sincerely,
Onewheel Team
