Sometimes the board shuts down mid-ride blinking or starts blinking when you power it on. The blinking indicates different errors on the Onewheel. The lightbar will blink in yellow or red depending on the type of error. Red indicates a technical error most likely because of a hardware failure in the device. The error codes are the same for Onewheel XR and the Pint.
Sometimes you can solve the error by charging the battery or by switching your Onwwheel OFF and then ON again. This is the first recommended action to take in case of an error.
Here is the list of the error codes, down below are a more in-depth description and potential fix for the most common errors. If you are having other problems read the Onewheel Troubleshooting Guide.
|Lightbar color||# of blinks||Description|
|Yellow||4||Invalid power-up orientation|
|Yellow||6||Motor stall detected|
|Yellow||7||Out of range controller temperature|
|Red||11||Bad hall sensor|
|Yellow||13, 14||Over-current detected|
|Yellow||15||Footpad sensor pressed on power-up|
|Red||16, 22||Invalid hardware|
|Yellow||17||Out of range battery temperature|
|Yellow||18||Out of range motor temperature|
|23||Incompatible hardware detected|
Onewheel error code 3
Overcharged, this might happen if you start with a fully charged battery and run down a steep hill. The motor will charge the battery when braking resulting in an overcharge scenario. It’s therefore recommended not to start going downhill with a freshly charged board. Drain some battery doing loops before descending.
Onewheel error code 4
The error code 4 blinks are invalid power-up orientation, meaning it’s powered on in the wrong position. When powering on the board it needs to be standing in a ready position (as if you were about to step on it). It might be because of uneven ground, make sure the board is level.
If the problem persists, turn on the app and check what level the sensor indicates the board is. It could be that the sensors are malfunctioning or has lost their calibration, if that’s the case it needs to be resent and fix by customer service.
Onewheel error code 6
Indicated the error code for Motor stall detected. Check for objects between the fender and the wheel.
Onewheel error code 7
The error code indicates Out of range controller temperature. The controller temperature has reached its maximum safe temperature and therefore it’s recommended to stop riding and let it cool down.
If the controller is cool and the error persists there is probably a problem with the temperature probe that needs to be changed. The board will need to be sent back in for repair.
Onewheel error code 9
This is a technical error indicating Bad accelerometer. If a restart of the board doesn’t fix it, contact customer service.
Onewheel error code 10
This is a technical error indicating Bad controller. If a restart of the board doesn’t fix it, contact customer service.
Onewheel error code 11
This is a technical error indicating Bad hall sensor. If a restart of the board doesn’t fix it, contact customer service.
Onewheel error code 13, 14
This error code indicates Over-current detected. It could come from braking with a full battery. f a restart of the board doesn’t fix it, contact customer service.
Onewheel error code 15
The error code indicates that the Footpad sensor pressed on power-up. This is one of the most common failure modes and comes usually from a bad grip when pressing the power button. Make sure not to press the sensor when activating the board. Check this post for other Onewheel beginner tips.
Check the screws on your front pad and front bumper, the sensor can be activated if these are to tight.
If this failure persists you might need to change the footpad sensor. New footpad sensors can be bought from Onewheel if your board is out of warranty. Contact customer services and they can run some diagnostics on the board.
Onewheel error code 16, 22
Techincal error 16, Invalid hardware, is usually that one of the cables has been damaged, the harness.
A lot of people have had good experience turning on and off the board.
If the failure doesn’t go away a repair shop or customer service can usually fix this with a new or upgraded harness.
Onewheel error code 17
The error code indicates Out of range battery temperature. The battery temperature has reached its maximum safe temperature and therefore it’s recommended to stop riding and let it cool down.
If the temperature exceeds unsafe values there is a risk of permanently damaging the cells resulting in drastically losing capacity or even destroy the pack.
If the motor is cool and the error persists there is probably a problem with the temperature probe in the battery pack that needs to be changed. The board will need to be sent back in for repair or install a new battery pack.
Onewheel error code 18
The error code indicates Out of range motor temperature. The motor temperature has reached its maximum safe temperature and therefore it’s recommended to stop riding and let it cool down.
If the temperature exceeds unsafe values there is a risk of burning the wiring or permanently damaging the magnets in the motor. Take this error code seriously.
If the motor is cool and the error persists there is probably a problem with the motor temperature probe that needs to be changed. The board will need to be sent back in for repair.
Onewheel error code 21
The blinking indicates that the charger is connected with a yellow light.
Onewheel error code 23
The error code 23 “incompatible hardware detected” is related to the 4210 hardware on the Onewheel XR and a lot of users have got this problem. If you get the error code contact customer support, you will need to replace your board and most likely will get a new one with a different hardware version. It usually happens during a ride when the battery is around 50% or lower.
The error is related to the paring of the controller and battery that was implemented to stop repairs. It´s possible to keep riding if the board is turned off and on again.
Other common problems
- Having problems with the footpad sensor? Here is how to fix sensor problems on the foot pad.
- Is the board going nose high before 50%, could be problems with your battery read more here.
What to do before you send in your board?
The first thing to do is to check if your warranty is still active. The best place to find information is to go here where Future Motions warranty is broken down.
The next thing is to locate the serial number of your board, if you don’t have it saved check the underside of the board, more information on how to find the serial number.