Buying a board for 2-3k is a big investment for most people. It’s, therefore, a good idea to understand if Onewheeling and floating around is for you. The fact that Future Motion only accepts boards in unused condition and unopened items makes this hard for most people.
You can return unused and unopened Onewheel within 30 days of delivery. The shipping/restocking fee will be processed and deducted from the refunds after an evaluation process made by Future Motion Inc.
They clearly state on their site that ”All sales are final” and when a product is returned, a restocking fee is applied which will be deducted from the total refund amount. Down below is a list of the current restocking Fees.
Restocking Fee:
| Product | Restocking Fee |
| Accessories | 15% of cost of the item |
| Onewheel Pint | $30 |
| Onewheel Pint X | $40 |
| Onewheel GT | $50 |
| Onewheel GT S-Series | $50 |
If you’ve invested in an Onewheel board and the accessory bundle set but find the need to initiate a return, it’s important to note that refunds are processed on the entire bundle rather than individual items. Unfortunately, Future Motion doesn’t allow for specific product returns from within the bundle. For a refund to be applicable, the complete bundle, including all its components, must be returned.
How To Initiate A Refund
Please visit Future Motion´s support site and submit a request to initiate an RMA and receive further instructions. Please make sure to have your order number ready.
Additional Information
If you are considering a return of your Onewheel, it’s essential to be aware of additional details in the process:
- Return Shipment Cost: If you decide to return your Onewheel, bear in mind that the cost of the return shipment to Future Motion is the responsibility of the customer. This includes the shipping fees associated with sending the product back to the company.
- Shipping Method Recommendation: Future Motion recommends using a shipping method that provides tracking information. This precautionary measure not only ensures transparency in the return process but also allows both the customer and Future Motion to monitor the shipment’s progress.
- Liability for Damaged/Lost Items: Future Motion explicitly states that they are not liable for any items that may be damaged or lost during the return transit to their facility. Customers are encouraged to package the product securely and choose a reliable shipping service to minimize the risk of transit-related issues.
- Refund Processing Time: Once the returned product is received by Future Motion, the company commits to processing the refund within 2 business days. This ensures a timely resolution for customers seeking reimbursement for their returned Onewheel.
- Refund Method: Refunds will be processed back to the original payment method used for the order. Customers can expect the refunded amount to be returned to the same credit card, debit card, or other payment methods they initially utilized for the purchase.
- Condition Assessment: In adherence to their return policy, if a returned item is deemed used or ridden, Future Motion reserves the right to reject the return. In such cases, the product will be sent back to the sender, and no refund will be processed. This underscores the importance of adhering to the unused and unopened conditions specified in their return policy.
Try Before You Buy
This has made a new market form, ”try before you buy”. Companies like SUPrent are starting to go into Onewheels. Here you can rent a board for 3 to 10 days and if you decide to buy it the rent fee goes towards the price of the board. This is what we are used to doing in the skiing market where you rent your skis and test them before you buy. You can read more about renting companies and how to test your board in Rent a Onewheel before you Buy -Try/Demo a board!
