Returning or exchanging an Oura Ring is simple and you have 30 days to request an RMA, send the ring back, and choose a refund or a new size. This guide shows exactly what Oura accepts, what they don’t, and how to complete the process without delays.
There are a couple of steps to perform if you decide to return your ring within this period. Follow the guide below to ensure that you get refunded.
Steps to return or exchange an Oura Ring
Returning or exchanging an Oura Ring is a little different depending on if you are did buy if from a U.S. or a Non-U.S. country. You will need to follow some different steps, mostly around how you initiate the request and hand over your ring to be shipped.
Always keep the customer support emails and conversations, there are multiple reports on social media with people having issues when trying to exchange or return their rings. [Reddit]
Return or Exchange for U.S. Orders
To return or exchange an order from the United States:
- Submit a return request to obtain a Return Merchandise Authorization (RMA) number and a prepaid return label. The label will be used to send the ring back.
- When accepted follow the guidance from the team.
Return or Exchange for Non-U.S. Orders
To return or exchange an order from outside the United States:
- Submit a return request here for a refund or exchange to get your return Merchandise Authorization (RMA) number. The number will be needed when booking the return courier.
- When accepted follow the guidance from the team.
Does Oura Ring stand for the shipping costs on a refund?
Yes, Oura Ring does stand for the return shipping cost if you use the prepaid return label. They will not refund the shipping and handling charges from your original order, this also includes any VAT or customs fees. non-refundable.
You may return or exchange your fully functional and undamaged Oura Ring for any reason within 30 days of receipt of your original order (i.e., the day you receive your ring in the mail) for a refund or exchange. Shipping and handling charges from your original order, including UK VAT or other customs fees, are non-refundable.
Prolonged exchange/refund time during Christmas.
Yes, Oura Ring does usually have a prolonged refund time for purchases done around Christmas. Purchases made between November 1, and December 31, are eligible for returns and exchanges until January 31.
Note: This information might change in the future so always check your recipe for the correct updated information.
How many times can you exchange an order?
You are allowed to return or exchange an order one time. In short this results in that you can return your ring once for a refund, or exchange it if you like to change the size or colour.
It´s not possible to exchange the colour if you have already changed the size or vice versa.
Does Oura Ring offer free returns?
Yes, Oura Ring does offer free returns & exchanges, you will not need to pay for the shipment if you use the prepaid return label.
